Transform customer service for telecom providers
Help customers with billing, plan changes, network issues, and device support using AI chatbots and comprehensive help centers built for telecommunications.
"Can I upgrade my plan to unlimited data?"
Everything your telecom business needs for exceptional customer support
Three powerful tools that work together to reduce call volume and improve customer satisfaction
AI chatbot for telecom support
Help customers with billing questions, plan changes, network issues, and device troubleshooting instantly, 24/7.
Telecom knowledge base
Provide customers with FAQs, plan details, coverage maps, device guides, and service information all in one searchable place.
Customer feedback collection
Gather satisfaction scores, service quality feedback, and Net Promoter Scores to improve your telecom services.
Works with your telecom systems
Integrate with billing systems, network management, CRM platforms, and more. Sync customer accounts and service data. Deploy anywhere with our embeddable widget or API.
Learn more about integrations →Why telecom providers love 99helpers
Built specifically for the unique challenges of telecommunications companies
Reduce call volume
Deflect routine inquiries with AI that handles billing, plan changes, and troubleshooting automatically.
Improve satisfaction
Provide instant answers and seamless self-service options that customers prefer over waiting on hold.
24/7 availability
Let customers manage accounts, troubleshoot issues, and get support anytime without agent assistance.
Lower support costs
Reduce call center expenses by automating repetitive inquiries and escalating only complex issues.
Solve the challenges unique to telecom
Unlike generic support tools, 99helpers understands telecommunications and provides the right support to reduce call volume and improve customer satisfaction.
Billing support
Reduce billing calls by 50%Let customers check balances, view invoices, make payments, and resolve billing questions instantly.
Plan management
Increase plan upgradesHelp customers compare plans, upgrade services, add features, and manage their accounts automatically.
Network troubleshooting
Faster issue resolutionGuide customers through common network issues, check service status, and report outages.
Device support
Better device experienceProvide setup guides, troubleshooting steps, and device compatibility information instantly.
Built for telecom providers
Security & Compliance
Enterprise-grade security to protect customer data and account information with SOC 2 and PCI-DSS compliance.
Custom branding
Match your brand with custom colors, logos, and domain for a seamless customer experience.
System integrations
Connect with billing platforms, network management systems, and CRM tools for real-time data sync.
Advanced analytics
Track call deflection rates, customer satisfaction, and resolution times in real-time dashboards.
Multi-language support
Serve diverse customers with AI that understands and responds in 95+ languages automatically.
Dedicated support
Get priority onboarding, custom training, and dedicated support for your telecom team.
Ready to see it in action?
Book a personalized demo to see how 99helpers can transform your telecom customer support.
Schedule a demo →Frequently asked questions
Do you have any questions? We've got you covered.
How does the AI learn from my content?
You can upload PDFs, add URLs, crawl entire websites, or create custom Q&A pairs. The AI processes this content and uses it to provide accurate, contextual answers to customer questions.
What types of knowledge sources can I add?
The platform supports multiple source types: PDF documents, individual URLs, website crawling (multiple pages), and custom Q&A pairs. You can mix and match these to build a comprehensive knowledge base.
How accurate are the AI responses?
The AI uses your knowledge base to provide accurate answers. It only responds based on the information you've provided, and when it doesn't find relevant content, it clearly states that it doesn't have the information.
Can I customize how the AI responds?
Yes! You can set custom instructions to define the AI's behavior, tone, and personality. This ensures the AI matches your brand voice and follows your specific guidelines when interacting with customers.
Does the AI cite its sources?
You can choose whether to enable source citations. When enabled, the AI will include links to the original sources (URLs) it used to generate each response, building trust and transparency.
How do I track customer conversations?
All conversations are saved with complete history and metadata. You can view conversation statistics including total chats, and activity for the last 24 hours, 7 days, and 30 days from your dashboard.
What happens if the AI doesn't know the answer?
The AI will clearly indicate when it queries the knowledge base but finds no relevant information. This transparency helps you identify gaps in your knowledge base that you may want to fill.
Can I set up quick-start questions for customers?
Yes! You can configure up to 6 initial questions that appear as clickable buttons when customers start a new conversation. This guides customers and helps them get answers faster.
Ready to transform your telecom customer support?
Join telecommunications providers using 99helpers to reduce call volume, improve customer satisfaction, and lower support costs.
"Call volume dropped 42% in the first month. Customers love the instant answers for billing and plan questions. Best ROI we've seen."
"Customer satisfaction scores went up 38% after deploying 99helpers. The AI handles network troubleshooting better than our tier-1 agents."
"Reduced support costs by 55% while improving service quality. The plan upgrade flow alone pays for the entire platform."