Support patients with AI-powered healthcare assistance
Help patients schedule appointments, access health information, and get support instantly with AI chatbots and comprehensive help centers built for healthcare.
"How do I schedule an appointment?"
Everything your healthcare practice needs for exceptional patient support
Three powerful tools that work together to improve patient satisfaction and streamline operations
AI chatbot for patient support
Help patients schedule appointments, access health information, and get answers to common questions instantly, 24/7.
Patient resource center
Provide patients with FAQs, health information, office policies, and insurance details all in one secure, searchable place.
Patient feedback collection
Gather patient satisfaction scores, appointment feedback, and care experience data to continuously improve your practice.
Works with your healthcare systems
Integrate with Epic, Cerner, Athenahealth, and more. Sync patient data with your EHR. Deploy anywhere with our HIPAA-compliant widget or API.
Learn more about integrations →Why healthcare providers love 99helpers
Built specifically for the unique challenges of healthcare and patient care
Improve patient satisfaction
Provide instant answers to health questions and appointment support, improving overall patient experience.
Increase patient engagement
Proactively engage patients with appointment reminders, follow-ups, and health education.
24/7 patient support
Be available for patients around the clock for scheduling, questions, and basic health information.
Lower operational costs
Automate 60% of routine inquiries and reduce call center volume while improving response times.
Solve the challenges unique to healthcare
Unlike generic support tools, 99helpers understands patient care and provides HIPAA-compliant support at every touchpoint.
Appointment scheduling
3x more bookingsLet patients book, reschedule, and cancel appointments 24/7 without staff intervention.
Patient education
Better outcomesProvide instant access to health information, medication details, and post-care instructions.
Prescription refills
50% time savingsAutomate prescription refill requests and route them to the appropriate pharmacy or provider.
Insurance verification
Reduce no-showsAnswer questions about coverage, copays, and billing to reduce patient confusion and no-shows.
Built for healthcare providers
Security & Compliance
HIPAA compliant, SOC 2 certified, and enterprise-grade security to protect patient health information.
Custom branding
Match your practice's brand with custom colors, logos, and domain for a seamless patient experience.
EHR integrations
Connect with Epic, Cerner, Athenahealth, and more for real-time patient and appointment data sync.
Advanced analytics
Track patient satisfaction, wait times, and engagement metrics in real-time HIPAA-compliant dashboards.
Multi-language support
Serve diverse patient populations with AI that understands and responds in 95+ languages automatically.
Dedicated support
Get priority onboarding, custom training for staff, and dedicated support for your healthcare organization.
Ready to see it in action?
Book a personalized demo to see how 99helpers can transform your patient support.
Schedule a demo →Frequently asked questions
Do you have any questions? We've got you covered.
How does the AI learn from my content?
You can upload PDFs, add URLs, crawl entire websites, or create custom Q&A pairs. The AI processes this content and uses it to provide accurate, contextual answers to customer questions.
What types of knowledge sources can I add?
The platform supports multiple source types: PDF documents, individual URLs, website crawling (multiple pages), and custom Q&A pairs. You can mix and match these to build a comprehensive knowledge base.
How accurate are the AI responses?
The AI uses your knowledge base to provide accurate answers. It only responds based on the information you've provided, and when it doesn't find relevant content, it clearly states that it doesn't have the information.
Can I customize how the AI responds?
Yes! You can set custom instructions to define the AI's behavior, tone, and personality. This ensures the AI matches your brand voice and follows your specific guidelines when interacting with customers.
Does the AI cite its sources?
You can choose whether to enable source citations. When enabled, the AI will include links to the original sources (URLs) it used to generate each response, building trust and transparency.
How do I track customer conversations?
All conversations are saved with complete history and metadata. You can view conversation statistics including total chats, and activity for the last 24 hours, 7 days, and 30 days from your dashboard.
What happens if the AI doesn't know the answer?
The AI will clearly indicate when it queries the knowledge base but finds no relevant information. This transparency helps you identify gaps in your knowledge base that you may want to fill.
Can I set up quick-start questions for customers?
Yes! You can configure up to 6 initial questions that appear as clickable buttons when customers start a new conversation. This guides customers and helps them get answers faster.
Ready to enhance your patient support?
Join healthcare providers using 99helpers to deliver exceptional patient experiences and improve care coordination.
"Patient satisfaction scores improved by 38% after implementing 99helpers. Patients love the instant appointment scheduling."
"Our no-show rate dropped by 40% thanks to automated appointment reminders and easy rescheduling. Game changing."
"Staff can now focus on complex patient needs instead of answering basic questions. Saved us thousands in call center costs."