Empower users with intelligent software support
Deliver exceptional support for your software products with AI-powered chatbots, comprehensive documentation, and user feedback systems that help you build better software.
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Everything your software needs for exceptional user support
Three powerful tools that work together to deliver outstanding user experiences and reduce support costs
AI Chatbot for instant support
Answer technical questions, guide users through complex workflows, and troubleshoot issues 24/7 with intelligent automation.
Self-service help center
Provide comprehensive documentation, tutorials, and troubleshooting guides that users can access anytime they need help.
Proactive feedback collection
Gather user insights and feature requests to prioritize development and improve software quality based on real usage.
Works with your development workflow
Integrate with GitHub, Jira, Jenkins, and your issue tracking systems. Sync bug reports and feature requests directly into your workflow.
Learn more about integrations →Why software companies love 99helpers
Built specifically for companies that build and maintain software products
Faster user adoption
Help users discover and learn features quickly with contextual guidance and instant answers to their questions.
Higher user satisfaction
Provide instant, accurate support that keeps users happy and reduces frustration with your software.
Reduce support workload
Automate answers to common questions and documentation lookups, freeing your team for complex issues.
Lower support costs
Reduce support team size and overhead while maintaining high-quality user assistance.
Support users throughout their journey
Unlike generic support tools, 99helpers understands the software user lifecycle and provides the right help at every stage.
User onboarding
Faster time-to-valueGuide new users through installation, setup, and first-time configuration with step-by-step assistance.
Feature discovery
Increase feature usageHelp users discover advanced features and capabilities they might not know about through proactive suggestions.
Bug reporting
Better bug trackingCollect detailed bug reports with system information, screenshots, and reproduction steps automatically.
Feature requests
Build what users needGather and prioritize feature requests from users to inform your product development roadmap.
Built for software teams of all sizes
Version-specific documentation
Maintain separate documentation for different software versions and automatically show relevant content.
Developer-friendly APIs
Integrate support features directly into your application with comprehensive REST APIs and SDKs.
Issue tracking integration
Automatically create tickets in Jira, GitHub Issues, or your preferred bug tracking system.
Usage analytics
Track which features users ask about most to identify documentation gaps and usability issues.
Multi-platform support
Deploy on web, desktop, mobile apps, or in-product with consistent branding and behavior.
Priority support
Get dedicated technical support, custom integrations, and implementation assistance for enterprise plans.
Ready to see it in action?
Book a personalized demo to see how 99helpers can improve your software support.
Schedule a demo →Frequently asked questions
Do you have any questions? We've got you covered.
How does the AI learn from my content?
You can upload PDFs, add URLs, crawl entire websites, or create custom Q&A pairs. The AI processes this content and uses it to provide accurate, contextual answers to customer questions.
What types of knowledge sources can I add?
The platform supports multiple source types: PDF documents, individual URLs, website crawling (multiple pages), and custom Q&A pairs. You can mix and match these to build a comprehensive knowledge base.
How accurate are the AI responses?
The AI uses your knowledge base to provide accurate answers. It only responds based on the information you've provided, and when it doesn't find relevant content, it clearly states that it doesn't have the information.
Can I customize how the AI responds?
Yes! You can set custom instructions to define the AI's behavior, tone, and personality. This ensures the AI matches your brand voice and follows your specific guidelines when interacting with customers.
Does the AI cite its sources?
You can choose whether to enable source citations. When enabled, the AI will include links to the original sources (URLs) it used to generate each response, building trust and transparency.
How do I track customer conversations?
All conversations are saved with complete history and metadata. You can view conversation statistics including total chats, and activity for the last 24 hours, 7 days, and 30 days from your dashboard.
What happens if the AI doesn't know the answer?
The AI will clearly indicate when it queries the knowledge base but finds no relevant information. This transparency helps you identify gaps in your knowledge base that you may want to fill.
Can I set up quick-start questions for customers?
Yes! You can configure up to 6 initial questions that appear as clickable buttons when customers start a new conversation. This guides customers and helps them get answers faster.
Ready to enhance your software support?
Join hundreds of software companies using 99helpers to deliver exceptional user support and build better products.
"Our support ticket volume dropped by 70% after implementing 99helpers. Users can now find answers instantly in our documentation."
"The feedback system helped us identify and prioritize the features our users actually wanted. Our roadmap is now data-driven."
"Users love getting instant answers to technical questions. Our satisfaction scores went up 35% since we started using 99helpers."