Elevate guest experiences with AI-powered support
Deliver exceptional service to your hotel, restaurant, or resort guests with AI chatbots, comprehensive help centers, and real-time feedback systems designed for the hospitality industry.
"What time is breakfast served?"
Everything your hospitality business needs for exceptional service
Three powerful tools that work together to deliver unforgettable guest experiences
AI Chatbot for instant support
Answer guest inquiries, provide recommendations, and handle reservations 24/7 in multiple languages.
Self-service help center
Empower guests to find information about your property, services, and local area anytime they need it.
Proactive feedback collection
Gather guest feedback at key moments during their stay to improve service quality and address issues immediately.
Works with your existing systems
Integrate with your property management system, booking engine, and guest communication platforms. Deploy on your website, mobile app, or messaging channels.
Learn more about integrations →Why hospitality businesses love 99helpers
Built specifically for hotels, restaurants, resorts, and other hospitality businesses
Enhance guest satisfaction
Provide instant answers to guest questions about amenities, services, and local area, anytime they need help.
Increase repeat bookings
Deliver exceptional service that keeps guests coming back and recommending your property to others.
Reduce front desk workload
Handle common guest inquiries automatically, letting your staff focus on creating memorable experiences.
Lower operational costs
Automate routine guest communications and reduce staffing needs without compromising service quality.
Perfect for every stage of the guest journey
Unlike generic support tools, 99helpers understands the hospitality guest journey and provides the right support at every touchpoint.
Pre-arrival engagement
Better first impressionsAnswer questions about check-in, parking, and amenities before guests arrive to set the right expectations.
During-stay support
Seamless guest experienceHelp guests with room service, housekeeping requests, and local recommendations without calling the front desk.
Real-time feedback
Improve service qualityCollect feedback during stays to address issues immediately before they impact reviews.
Post-stay engagement
Better online ratingsThank guests and gather reviews while the experience is fresh, improving your online reputation.
Built for hospitality businesses of all sizes
Property management integration
Connect with leading PMS platforms to access reservation data and guest information seamlessly.
Custom branding
Match your property's unique brand with custom colors, logos, and messaging throughout the experience.
Multi-channel deployment
Deploy on your website, mobile app, WhatsApp, and other messaging platforms guests already use.
Guest analytics
Track satisfaction scores, common requests, and service trends to continuously improve operations.
95+ language support
Serve international guests in their preferred language with AI that understands and responds naturally.
Dedicated support
Get priority assistance, custom setup, and a dedicated account manager for enterprise properties.
Ready to see it in action?
Book a personalized demo to see how 99helpers can enhance your guest experience.
Schedule a demo →Frequently asked questions
Do you have any questions? We've got you covered.
How does the AI learn from my content?
You can upload PDFs, add URLs, crawl entire websites, or create custom Q&A pairs. The AI processes this content and uses it to provide accurate, contextual answers to customer questions.
What types of knowledge sources can I add?
The platform supports multiple source types: PDF documents, individual URLs, website crawling (multiple pages), and custom Q&A pairs. You can mix and match these to build a comprehensive knowledge base.
How accurate are the AI responses?
The AI uses your knowledge base to provide accurate answers. It only responds based on the information you've provided, and when it doesn't find relevant content, it clearly states that it doesn't have the information.
Can I customize how the AI responds?
Yes! You can set custom instructions to define the AI's behavior, tone, and personality. This ensures the AI matches your brand voice and follows your specific guidelines when interacting with customers.
Does the AI cite its sources?
You can choose whether to enable source citations. When enabled, the AI will include links to the original sources (URLs) it used to generate each response, building trust and transparency.
How do I track customer conversations?
All conversations are saved with complete history and metadata. You can view conversation statistics including total chats, and activity for the last 24 hours, 7 days, and 30 days from your dashboard.
What happens if the AI doesn't know the answer?
The AI will clearly indicate when it queries the knowledge base but finds no relevant information. This transparency helps you identify gaps in your knowledge base that you may want to fill.
Can I set up quick-start questions for customers?
Yes! You can configure up to 6 initial questions that appear as clickable buttons when customers start a new conversation. This guides customers and helps them get answers faster.
Ready to elevate your guest experience?
Join hundreds of hospitality businesses using 99helpers to deliver exceptional service and create unforgettable guest experiences.
"Our guests love the instant support. Questions about breakfast times, pool hours, and local restaurants are answered immediately, even at 2 AM."
"Our online reviews improved by 40% after implementing 99helpers. The real-time feedback lets us fix issues before guests check out."
"The multilingual support is a game-changer. Our international guests can get help in their native language, making them feel right at home."