Collect valuable feedback with smart forms
Gather customer feedback at the right moment with customizable forms embedded in your chat experience. Turn insights into action and continuously improve your product.
Powerful feedback collection tools
Everything you need to gather, analyze, and act on customer feedback
Customizable forms
Create custom feedback forms with text fields, dropdowns, star ratings, and more to collect exactly what you need.
In-chat collection
Embed feedback forms directly in your chat interface for seamless, contextual feedback collection.
Rating systems
Collect star ratings, NPS scores, and satisfaction metrics to measure customer sentiment.
Smart triggers
Show feedback forms at the right moment—after specific questions or interactions.
Analytics dashboard
Visualize feedback trends, identify patterns, and track improvements over time.
Real-time collection
Receive feedback instantly and respond to customer concerns while they're still engaged.
Smart filtering
Filter and sort feedback by rating, date, form type, or custom criteria.
Export & reporting
Export feedback data for analysis or share reports with your team.
Why feedback matters
Improve continuously
Use customer insights to make data-driven improvements to your product and service.
Identify opportunities
Discover feature requests and improvement opportunities directly from customers.
Boost satisfaction
Show customers you value their input and build stronger relationships.
Prioritize effectively
Make informed decisions about what to build next based on real user feedback.
Flexible form options
Create feedback forms tailored to your needs with our versatile field types:
Contextual feedback
Display feedback forms at key moments in the customer journey for maximum response rates and valuable insights.
See how it works with AI chat →Frequently asked questions
Do you have any questions? We've got you covered.
How does the AI learn from my content?
You can upload PDFs, add URLs, crawl entire websites, or create custom Q&A pairs. The AI processes this content and uses it to provide accurate, contextual answers to customer questions.
What types of knowledge sources can I add?
The platform supports multiple source types: PDF documents, individual URLs, website crawling (multiple pages), and custom Q&A pairs. You can mix and match these to build a comprehensive knowledge base.
How accurate are the AI responses?
The AI uses your knowledge base to provide accurate answers. It only responds based on the information you've provided, and when it doesn't find relevant content, it clearly states that it doesn't have the information.
Can I customize how the AI responds?
Yes! You can set custom instructions to define the AI's behavior, tone, and personality. This ensures the AI matches your brand voice and follows your specific guidelines when interacting with customers.
Does the AI cite its sources?
You can choose whether to enable source citations. When enabled, the AI will include links to the original sources (URLs) it used to generate each response, building trust and transparency.
How do I track customer conversations?
All conversations are saved with complete history and metadata. You can view conversation statistics including total chats, and activity for the last 24 hours, 7 days, and 30 days from your dashboard.
What happens if the AI doesn't know the answer?
The AI will clearly indicate when it queries the knowledge base but finds no relevant information. This transparency helps you identify gaps in your knowledge base that you may want to fill.
Can I set up quick-start questions for customers?
Yes! You can configure up to 6 initial questions that appear as clickable buttons when customers start a new conversation. This guides customers and helps them get answers faster.
Start collecting valuable feedback
Turn customer insights into product improvements. Start gathering feedback today and make data-driven decisions that delight your customers.