Scale your SaaS support without scaling headcount
Give your SaaS customers instant answers, seamless onboarding, and proactive support with AI-powered chatbots, help centers, and feedback systems designed specifically for software companies.
"How do I integrate your API?"
Everything your SaaS needs for world-class support
Three powerful tools that work together to deliver exceptional customer experiences at scale
AI Chatbot for instant support
Answer technical questions, explain features, and guide users through your product 24/7.
Self-service help center
Empower users to find answers themselves with a searchable knowledge base integrated with your docs.
Proactive feedback collection
Gather insights at key moments in the user journey to improve your product and reduce churn.
Works with your existing tools
Integrate with Slack, Intercom, Help Scout, and more. Sync customer data with your CRM. Deploy anywhere with our embeddable widget or API.
Learn more about integrations →Why SaaS companies love 99helpers
Built specifically for the unique challenges of software-as-a-service businesses
Accelerate user onboarding
Guide new users through setup and first-time use with contextual help and proactive assistance.
Reduce customer churn
Identify at-risk customers through feedback and engagement patterns, then intervene proactively.
Scale support efficiently
Handle 3x more support volume without hiring additional staff. Focus your team on high-value interactions.
Lower support costs
Automate 70% of routine queries and reduce average resolution time from hours to minutes.
Solve the challenges unique to SaaS
Unlike generic support tools, 99helpers understands the SaaS customer journey and provides the right support at every stage.
Trial-to-paid conversion
Convert 35% more trialsEngage trial users at critical moments with targeted help and feedback requests to boost conversion rates.
Feature adoption
2x feature engagementEducate users about advanced features through contextual prompts and interactive guides.
Renewal optimization
Retain 40% more customersCollect feedback before renewal dates and address concerns to improve retention.
Product improvements
Build what users needGather continuous feedback to inform your roadmap and prioritize features that matter most.
Built for growing SaaS companies
Security & Compliance
SOC 2 compliant, GDPR ready, and enterprise-grade security to protect your customer data.
Custom branding
Match your brand with custom colors, logos, and domain. White-label options available.
Powerful integrations
Connect with Stripe for billing context, Segment for analytics, and your favorite CRM.
Advanced analytics
Track CSAT, NPS, resolution times, and customer health scores in real-time dashboards.
Multi-language support
Serve global customers with AI that understands and responds in 95+ languages.
Dedicated support
Get priority support, custom onboarding, and a dedicated success manager for enterprise plans.
Ready to see it in action?
Book a personalized demo to see how 99helpers can transform your SaaS support.
Schedule a demo →Frequently asked questions
Do you have any questions? We've got you covered.
How does the AI learn from my content?
You can upload PDFs, add URLs, crawl entire websites, or create custom Q&A pairs. The AI processes this content and uses it to provide accurate, contextual answers to customer questions.
What types of knowledge sources can I add?
The platform supports multiple source types: PDF documents, individual URLs, website crawling (multiple pages), and custom Q&A pairs. You can mix and match these to build a comprehensive knowledge base.
How accurate are the AI responses?
The AI uses your knowledge base to provide accurate answers. It only responds based on the information you've provided, and when it doesn't find relevant content, it clearly states that it doesn't have the information.
Can I customize how the AI responds?
Yes! You can set custom instructions to define the AI's behavior, tone, and personality. This ensures the AI matches your brand voice and follows your specific guidelines when interacting with customers.
Does the AI cite its sources?
You can choose whether to enable source citations. When enabled, the AI will include links to the original sources (URLs) it used to generate each response, building trust and transparency.
How do I track customer conversations?
All conversations are saved with complete history and metadata. You can view conversation statistics including total chats, and activity for the last 24 hours, 7 days, and 30 days from your dashboard.
What happens if the AI doesn't know the answer?
The AI will clearly indicate when it queries the knowledge base but finds no relevant information. This transparency helps you identify gaps in your knowledge base that you may want to fill.
Can I set up quick-start questions for customers?
Yes! You can configure up to 6 initial questions that appear as clickable buttons when customers start a new conversation. This guides customers and helps them get answers faster.
Ready to transform your SaaS support?
Join hundreds of SaaS companies using 99helpers to deliver exceptional customer experiences and drive growth.
"99helpers reduced our support ticket volume by 65% in the first month. The AI chatbot handles routine questions flawlessly."
"Our trial-to-paid conversion increased by 40% after implementing 99helpers. Users get help exactly when they need it."
"The feedback center helped us identify and fix friction points in our onboarding. Churn dropped by 35%."