Convert more shoppers with AI-powered support
Help customers find products, track orders, and resolve issues instantly with AI chatbots, comprehensive help centers, and feedback systems built for online retail.
"Where's my order?"
Everything your e-commerce store needs for exceptional support
Three powerful tools that work together to boost conversions and customer satisfaction
AI chatbot for shopping support
Help customers find products, check stock, track orders, and answer questions instantly, 24/7.
Self-service help center
Empower shoppers with FAQs, size guides, shipping info, and return policies all in one searchable place.
Customer feedback collection
Gather reviews, product feedback, and satisfaction scores to improve your store and products.
Works with your e-commerce platform
Integrate with Shopify, WooCommerce, Magento, and more. Sync product catalogs and customer data. Deploy anywhere with our embeddable widget or API.
Learn more about integrations →Why e-commerce stores love 99helpers
Built specifically for the unique challenges of online retail businesses
Boost conversion rates
Help shoppers find products and answer questions instantly to reduce cart abandonment by 40%.
Reduce returns
Provide detailed product information and size guidance upfront to minimize returns and exchanges.
24/7 availability
Handle customer inquiries around the clock, even during peak shopping seasons and holidays.
Lower support costs
Automate 70% of routine queries and reduce average resolution time from hours to seconds.
Solve the challenges unique to online retail
Unlike generic support tools, 99helpers understands the e-commerce customer journey and provides the right support at every stage.
Cart abandonment recovery
Recover 30% of cartsEngage shoppers who are about to leave with targeted assistance and last-minute incentives.
Product recommendations
20% higher AOVSuggest complementary products and upsells based on browsing behavior and purchase history.
Post-purchase support
3x repeat purchasesProvide order tracking, shipping updates, and proactive support to build customer loyalty.
Seasonal peak handling
Handle 10x volumeScale support effortlessly during Black Friday, holidays, and flash sales without extra staff.
Built for growing online stores
Security & Compliance
PCI DSS compliant, GDPR ready, and enterprise-grade security to protect customer payment data.
Custom branding
Match your brand with custom colors, logos, and domain. Seamlessly blend into your store design.
Platform integrations
Connect with Shopify, WooCommerce, BigCommerce, and more for real-time product and order sync.
Advanced analytics
Track conversion rates, CSAT scores, cart recovery, and revenue impact in real-time dashboards.
Multi-language support
Serve global customers with AI that understands and responds in 95+ languages automatically.
Priority support
Get dedicated onboarding, custom training, and priority support for your high-volume store.
Ready to see it in action?
Book a personalized demo to see how 99helpers can transform your online store support.
Schedule a demo →Frequently asked questions
Do you have any questions? We've got you covered.
How does the AI learn from my content?
You can upload PDFs, add URLs, crawl entire websites, or create custom Q&A pairs. The AI processes this content and uses it to provide accurate, contextual answers to customer questions.
What types of knowledge sources can I add?
The platform supports multiple source types: PDF documents, individual URLs, website crawling (multiple pages), and custom Q&A pairs. You can mix and match these to build a comprehensive knowledge base.
How accurate are the AI responses?
The AI uses your knowledge base to provide accurate answers. It only responds based on the information you've provided, and when it doesn't find relevant content, it clearly states that it doesn't have the information.
Can I customize how the AI responds?
Yes! You can set custom instructions to define the AI's behavior, tone, and personality. This ensures the AI matches your brand voice and follows your specific guidelines when interacting with customers.
Does the AI cite its sources?
You can choose whether to enable source citations. When enabled, the AI will include links to the original sources (URLs) it used to generate each response, building trust and transparency.
How do I track customer conversations?
All conversations are saved with complete history and metadata. You can view conversation statistics including total chats, and activity for the last 24 hours, 7 days, and 30 days from your dashboard.
What happens if the AI doesn't know the answer?
The AI will clearly indicate when it queries the knowledge base but finds no relevant information. This transparency helps you identify gaps in your knowledge base that you may want to fill.
Can I set up quick-start questions for customers?
Yes! You can configure up to 6 initial questions that appear as clickable buttons when customers start a new conversation. This guides customers and helps them get answers faster.
Ready to transform your e-commerce support?
Join hundreds of online stores using 99helpers to deliver exceptional customer experiences and drive sales growth.
"Our cart abandonment dropped by 35% after implementing 99helpers. The AI assistant helps shoppers find exactly what they need."
"During Black Friday, 99helpers handled 10x our normal volume without a hitch. It was like having an infinite support team."
"Our repeat purchase rate tripled thanks to the post-purchase support and proactive engagement from 99helpers."