Empower customers with an intelligent help center
Build a comprehensive, searchable knowledge base that helps customers find answers instantly. Reduce support tickets and improve customer satisfaction with organized, accessible help content.
Everything you need for a great help center
Build a knowledge base that customers love to use
Powerful search
Smart search functionality that understands user intent and delivers relevant results instantly.
Organized structure
Create sections and categories to organize your help content logically and make it easy to navigate.
Rich content editor
Use markdown to create beautiful, formatted help articles with images, code snippets, and more.
Team collaboration
Work together with your team to create, edit, and maintain your knowledge base content.
AI integration
Your help center content powers your AI chatbot, providing accurate automated responses.
Multi-language
Create help content in multiple languages to serve your global customer base.
Usage analytics
Track which articles are most viewed and identify gaps in your documentation.
Version control
Track changes to your help articles and roll back to previous versions when needed.
Why you need a help center
Reduce support volume
Decrease support tickets by up to 50% as customers find answers in your help center.
Instant answers
Customers get immediate solutions without waiting for support agent responses.
Empower customers
Give customers control to solve problems on their own time, 24/7.
Save team time
Free up your support team to focus on complex issues that require human expertise.
Powerful features included
Our help center comes packed with everything you need to create and maintain excellent documentation:
Seamless integration
Your help center content automatically powers your AI chatbot, providing customers with instant, accurate answers.
Learn about AI chatbot →Frequently asked questions
Do you have any questions? We've got you covered.
How does the AI learn from my content?
You can upload PDFs, add URLs, crawl entire websites, or create custom Q&A pairs. The AI processes this content and uses it to provide accurate, contextual answers to customer questions.
What types of knowledge sources can I add?
The platform supports multiple source types: PDF documents, individual URLs, website crawling (multiple pages), and custom Q&A pairs. You can mix and match these to build a comprehensive knowledge base.
How accurate are the AI responses?
The AI uses your knowledge base to provide accurate answers. It only responds based on the information you've provided, and when it doesn't find relevant content, it clearly states that it doesn't have the information.
Can I customize how the AI responds?
Yes! You can set custom instructions to define the AI's behavior, tone, and personality. This ensures the AI matches your brand voice and follows your specific guidelines when interacting with customers.
Does the AI cite its sources?
You can choose whether to enable source citations. When enabled, the AI will include links to the original sources (URLs) it used to generate each response, building trust and transparency.
How do I track customer conversations?
All conversations are saved with complete history and metadata. You can view conversation statistics including total chats, and activity for the last 24 hours, 7 days, and 30 days from your dashboard.
What happens if the AI doesn't know the answer?
The AI will clearly indicate when it queries the knowledge base but finds no relevant information. This transparency helps you identify gaps in your knowledge base that you may want to fill.
Can I set up quick-start questions for customers?
Yes! You can configure up to 6 initial questions that appear as clickable buttons when customers start a new conversation. This guides customers and helps them get answers faster.
Build your help center today
Start creating helpful content that empowers your customers and reduces support load. Get started in minutes with our intuitive help center builder.