Free AI Check-in & Check-out Instructions Generator for B&Bs, Hotels & Airbnbs
Generate clear, step-by-step arrival and departure instructions based on your lock type, parking, and access details. Reduce guest confusion, cut down on "where do I go?" messages, and make every arrival smooth.
Property Details
Access Method
How do guests get into the property?
Parking
What parking is available for guests?
Times
Include codes, addresses, Wi-Fi details, gate info, or anything else guests need to know. 0/800
Output Settings
What is an AI Check-in Instructions Generator?
An AI check-in instructions generator creates clear, numbered arrival and departure instructions tailored to your property's specific access method — whether that's a key safe, smart lock, front desk, or key handover. Instead of writing and rewriting the same message every week, you get a polished, guest-ready document in seconds.
"Where do I park?" and "How do I get in?" are the two questions every host and hotelier fields constantly. Good check-in instructions eliminate both — and reduce the late-night messages, missed arrivals, and frustrated guests that come with vague or incomplete instructions.
Use the generated instructions in your Airbnb pre-arrival message, booking confirmation email, hotel check-in guide, or property information folder. Available in 14 languages.
Why Clear Check-in Instructions Matter
Fewer Messages
Clear instructions cut 'where do I go?' and 'how does the key safe work?' messages by up to 80%, saving you hours every week.
Better First Impressions
The arrival experience sets the tone for the entire stay. A smooth, stress-free check-in leads to better reviews.
Fewer Mistakes
Step-by-step instructions leave less room for error — especially important for self-check-in properties where no one is there to help.
Works Around the Clock
Self-check-in instructions mean guests can arrive at any hour without needing to contact you, even for late-night check-ins.
Check-in Instructions by Lock Type
Key Safe / Lockbox
- Always include the exact location of the key safe (left of door, on gate post, etc.)
- Include the full PIN code in access notes for accurate instructions
- Mention whether guests need to reset the code after retrieving the key
- Add a 'what to do if the code doesn't work' contact number
Smart Lock (PIN Code)
- Specify which digits to press and whether to press a confirm button
- Mention if the code changes per booking so guests don't share it
- Note battery-powered locks may behave differently in cold weather
- Include a backup access method in case of technical failure
Smart Lock (App)
- Include the app name and a download link in your pre-arrival message
- Ask guests to download and set up the app before they arrive
- Provide a PIN backup in case guests have app issues on arrival
- Test the app yourself regularly to ensure it's working correctly
Key from Host / Front Desk
- Give a precise meeting location — not just 'the property entrance'
- Always provide a phone number to call if they can't find you
- Set a key collection window and explain what happens outside it
- Have a backup plan for late arrivals (key safe, neighbour, etc.)
Where to Use Your Check-in Instructions
Airbnb Pre-arrival Message
Send 3 days before check-in via Airbnb messaging. Airbnb also shows the instructions in the guest's trip itinerary.
Booking Confirmation Email
Include in your automated post-booking email so guests have the information from day one.
Day-before Reminder
Resend on the morning before arrival. Guests often forget details received weeks earlier.
Property Info Folder
Print and leave inside the property for guests who arrive and forget to check their messages.
QR Code on Door
Link to a hosted version of your instructions via a QR code on the entrance door — no message required.
Booking.com / Direct Booking
Paste into your automated messaging workflow in your PMS or booking platform settings.
Frequently Asked Questions
Is this tool free?
Yes, completely free. No account or credit card required. You can generate up to 5 sets of instructions per minute.
Should I include the actual PIN or access code in the instructions?
Add your real access details in the 'Additional Access Notes' field and the AI will incorporate them naturally into the instructions. When sending to guests, always share codes through a secure channel (Airbnb messages, encrypted email) rather than a public page.
Can I generate instructions in French, German, or Spanish?
Yes. Select your preferred language and the entire set of instructions will be generated in that language — useful for international guests who may feel more comfortable in their own language.
What's the difference between check-in only and including check-out?
Check-in only generates arrival steps. With check-out included, the tool adds a clearly separated checkout section covering the checkout time, what to do with the key, and any departure tasks (rubbish, windows, heating). Most hosts find the combined version more convenient to share.
Can I use this for a hotel with a staffed reception?
Yes. Select 'Front Desk / Reception' as the access method and the instructions will be phrased accordingly — directing guests to reception, parking, and initial steps on arrival. Useful for hotels that want a polished written version of their check-in process.
How do I update the instructions if my key safe code changes?
Simply re-run the tool with the new code in the Access Notes field. The tool generates fresh instructions every time, so you can keep them up to date with any changes to your access arrangements.
Related Free Tools
Want to answer check-in questions automatically?
99helpers lets you deploy an AI chatbot on your property website that answers guest questions about check-in, parking, access codes, amenities, and more — automatically, 24/7, in any language.
Start your free trialNo credit card required • 7-day free trial • Used by properties across Europe